BMO Credit Card
Experiencing the same issue. Regardless of file format, new transactions
are not downloading. Even when selecting CSV format, the Excel file is
empty, despite there being several new transactions online Like 0 people
like this //
There is not much point contacting BMO Customer Service at this point. BMO has acknowledged, in writing, that it is aware of the issue and it has indicated that it has engaged a contractor to help resolve the issue. The issue has also been escalated to Quicken’s banking team and Intuit’s aggregation server team. About the only thing that could be done to apply pressure to expedite the resolution is to file a complaint with the BMO ombudsman. It is easy to file a complaint with the BMO ombudsman. Just Google BMO Ombudsman and you’ll find clear and straight forward instructions to file a complaint. Calling Customer Service will get you nowhere. And, yes, I am also impacted by this issue and I just reconfirmed as recently as this morning that the download function for BMO Mastercard is not working, not even in CSV format.
We are but it's pretty hard to overdraw a credit card. Then again, considering record levels of household debt, maybe not. I'm going to escalate my complaint to BMO next level of support tomorrow. Like 0
We are but it's pretty hard to overdraw a credit card. Then again, considering record levels of household debt, maybe not. I'm going to escalate my complaint to BMO next level of support tomorrow.
There is not much point contacting BMO Customer Service at this point. BMO has acknowledged, in writing, that it is aware of the issue and it has indicated that it has engaged a contractor to help resolve the issue. The issue has also been escalated to Quicken’s banking team and Intuit’s aggregation server team. About the only thing that could be done to apply pressure to expedite the resolution is to file a complaint with the BMO ombudsman. It is easy to file a complaint with the BMO ombudsman. Just Google BMO Ombudsman and you’ll find clear and straight forward instructions to file a complaint. Calling Customer Service will get you nowhere. And, yes, I am also impacted by this issue and I just reconfirmed as recently as this morning that the download function for BMO Mastercard is not working, not even in CSV format. (Edited) Like 1
When I get to step 18, link account, my existing BMO account is not listed in the drop down. It wants me to create a new account. Like 0
I'm not really sure of the sequence of clicks you describe but if I go to Account List, it indicates the account is BMO Bank of Montreal Mosaik M-C. If I try to edit that, the format of the window is all screwed up and the text runs off the screen - I don't know what it says in Edit.It has been set this way since forever (many years).Are you suggesting I should change this long standing setting and that will fix the problem? BMO Credit Card I suppose that's easy enough to try.BTW, because of problems long long ago with One Step Update, we push our downloads from the Bank of Montreal website into Quicken, rather than pull them into Q with One Step Update. (Edited) Like 0 people like this //
I'm not really sure of the sequence of clicks you describe but if I go to Account List, it indicates the account is BMO Bank of Montreal Mosaik M-C. If I try to edit that, the format of the window is all screwed up and the text runs off the screen - I don't know what it says in Edit.It has been set this way since forever (many years).Are you suggesting I should change this long standing setting and that will fix the problem? I suppose that's easy enough to try.BTW, because of problems long long ago with One Step Update, we push our downloads from the Bank of Montreal website into Quicken, rather than pull them into Q with One Step Update.
There is not much point contacting BMO Customer Service at this point. BMO has acknowledged, in writing, that it is aware of the issue and it has indicated that it has engaged a contractor to help resolve the issue. The issue has also been escalated to Quicken’s banking team and Intuit’s aggregation server team. About the only thing that could be done to apply pressure to expedite the resolution is to file a complaint with the BMO ombudsman. It is easy to file a complaint with the BMO ombudsman. Just Google BMO Ombudsman and you’ll find clear and straight forward instructions to file a complaint. Calling Customer Service will get you nowhere. And, yes, I am also impacted by this issue and I just reconfirmed as recently as this morning that the download function for BMO Mastercard is not working, not even in CSV format.
We are but it's pretty hard to overdraw a credit card. Then again, considering record levels of household debt, maybe not. I'm going to escalate my complaint to BMO next level of support tomorrow. Like 0
We are but it's pretty hard to overdraw a credit card. Then again, considering record levels of household debt, maybe not. I'm going to escalate my complaint to BMO next level of support tomorrow.
There is not much point contacting BMO Customer Service at this point. BMO has acknowledged, in writing, that it is aware of the issue and it has indicated that it has engaged a contractor to help resolve the issue. The issue has also been escalated to Quicken’s banking team and Intuit’s aggregation server team. About the only thing that could be done to apply pressure to expedite the resolution is to file a complaint with the BMO ombudsman. It is easy to file a complaint with the BMO ombudsman. Just Google BMO Ombudsman and you’ll find clear and straight forward instructions to file a complaint. Calling Customer Service will get you nowhere. And, yes, I am also impacted by this issue and I just reconfirmed as recently as this morning that the download function for BMO Mastercard is not working, not even in CSV format. (Edited) Like 1
When I get to step 18, link account, my existing BMO account is not listed in the drop down. It wants me to create a new account. Like 0
I'm not really sure of the sequence of clicks you describe but if I go to Account List, it indicates the account is BMO Bank of Montreal Mosaik M-C. If I try to edit that, the format of the window is all screwed up and the text runs off the screen - I don't know what it says in Edit.It has been set this way since forever (many years).Are you suggesting I should change this long standing setting and that will fix the problem? BMO Credit Card I suppose that's easy enough to try.BTW, because of problems long long ago with One Step Update, we push our downloads from the Bank of Montreal website into Quicken, rather than pull them into Q with One Step Update. (Edited) Like 0 people like this //
I'm not really sure of the sequence of clicks you describe but if I go to Account List, it indicates the account is BMO Bank of Montreal Mosaik M-C. If I try to edit that, the format of the window is all screwed up and the text runs off the screen - I don't know what it says in Edit.It has been set this way since forever (many years).Are you suggesting I should change this long standing setting and that will fix the problem? I suppose that's easy enough to try.BTW, because of problems long long ago with One Step Update, we push our downloads from the Bank of Montreal website into Quicken, rather than pull them into Q with One Step Update.
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